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Return & Refund Policy

Returns & Refunds Policy

Every item at Hapiprint is made specifically for you, so we don't currently accept general returns simply because you changed your mind. However, we stand behind the quality of our products — if something arrives broken, wrong, or not as described, we'll make it right with a refund or replacement, and in most cases you won't even need to send anything back.

30-Day Guarantee

If there's an issue with your order, contact us within 30 days of your delivery date. Our support team will review your request and get back to you with a resolution as quickly as possible.

What's Covered

You're eligible for a full refund or a free replacement if your item arrives:

  • Damaged, cracked, or broken in transit
  • Significantly different from the product description or preview shown at checkout
  • Printed or personalized incorrectly due to an error on our end
  • Never received, after the estimated delivery window has passed

No Need to Return the Item

For the situations above, you typically won't need to mail anything back. Just email us at support@hapiprint.com with your order number and a photo of the item, and we'll review it and issue a refund or replacement.

What's Not Covered

Since every item is custom-made, we're unable to offer a refund or replacement in these situations:

  • The request is made more than 30 days after delivery
  • The wrong shipping address, name, photo, or custom text was submitted by the customer at checkout
  • The item was delivered exactly as ordered, but you've simply changed your mind
  • Damage caused by misuse after delivery

In cases that fall outside full coverage but still involve a genuine issue, we'll do our best to offer a partial resolution — just reach out and let us know what happened.

How Refunds Are Processed

Approved refunds are issued to your original payment method:

  • PayPal: 3 – 5 business days
  • Credit/Debit Card: Up to 10 business days, depending on your bank

Exchanges

Because all Hapiprint products are made to order, we're not able to offer direct exchanges. If you need a different size, color, or personalization, please contact us — in many cases we can arrange a replacement instead.

Need Help?

Email us at support@hapiprint.com with your order number, a brief description of the issue, and photos if applicable. We'll take it from there.

Support hours: Monday – Saturday, 9AM – 5PM